salesforce.com downtime on December 20th
Maybe I'm late to the game, since it's just over 1 week but salesforce.com was down for most of the day last Tuesday (December 20th, 2005).
For a company that touts "No Software" - it sure does charge a lot. We pay over $100 per month per users for Salesforce.com and their is no excuse for the downtime. As a web host, I expect more than that out of my providers, and my customers for less than $20 per month expect less than 8 hours of down time!
For a company doing hundreds of millions in revenue and who recently spent about $50 Million on "MirrorForce" - they need to do a much better job!
What's worse - this is the longest we've seen, but we see some downtime every month!
Salesforce.com should have:
- Have a backup plan. Not just data backup, but a fail-over plan. Anything over 1-2 hours is inexcusable.
- They should have communicated with us during and/or after. I've yet to hear anything about it!
- What happened during that time… we were unable to do work…, but what about our customer-facing elements like web-to-lead, web-to-case, customer self-service and the knowledgebase? Were my customers able to access that information?
Who knows?
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